London
CNN
—
Ticketmaster has created more bad blood with Taylor Swift fans after its website glitched Tuesday, preventing thousands of Swifties from buying tickets for the singer’s upcoming concerts in France.
Ticketmaster said on Twitter Tuesday that it had “put on hold” ticket sales for four dates of Swift’s hugely popular Eras Tour in Paris, as well as two dates in Lyon, all scheduled for spring next year.
“We will keep you posted with new a sale time as soon as possible. All codes not already used will remain valid,” the company’s French bureau said.
Responding to Ticketmaster’s tweet, one Twitter user said she had been “waiting hours.”
“Will the ticket sales commence again today? Tomorrow? Another week? People have lives to live,” she wrote.
“Communication would be great in this situation given that many of us have been sitting in these queues for almost four hours,” wrote another fan on Twitter.
Ticketmaster, in a series of tweets later on Tuesday, said the problem was caused by a third-party provider, which was trying to resolve it “as soon as possible.” The company said ticket sales for Swift’s French concerts would be rescheduled.
“As soon as we saw fans experiencing issues, queues were paused. All codes that were not used to purchase tickets today will remain valid,” the company said.
It’s a problem Swift fans know all too well: The ticketing site crashed in November after millions of people flocked to the platform to try to snag Eras Tour tickets.
Ticketmaster subsequently canceled ticket sales to the general public, citing “extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand.”
The fiasco has prompted US lawmakers to investigate whether Ticketmaster has a monopoly on selling tickets for events, resulting in higher prices for customers.
In March, Ticketmaster ran into trouble again when some fans of the Eurovision Song Contest found they were unable to access the platform.
A company spokesperson told CNN at the time that only “a very small number of fans [had] experienced issues accessing the queue.”
